AI for Locksmiths

The AI classifies every lockout call into priority tiers based on safety risk. A child or pet locked in a car in hot weather is flagged as immediate and triggers an urgent notification to your nearest available technician with GPS location. A person locked out of their home at night is high priority with a target response under 30 minutes. A non-urgent lockout where someone is safe but inconvenienced, such as being locked out of a garden shed, is scheduled for the next available slot. This triage prevents low-urgency calls from delaying genuine emergencies.

Yes. The AI asks callers for their vehicle make, model, year, and key type: traditional, transponder, smart key, or remote. It uses this information to determine whether the job requires specialist equipment or programming tools, and routes the call to the right technician. For common vehicles, it can provide an indicative price range. For uncommon or luxury vehicles that may require dealer-specific tools or key blanks, it flags the job for your review before confirming a callout, preventing wasted trips where you arrive without the right equipment.

After-hours work accounts for nearly half of locksmith revenue, and the AI manages it seamlessly. It applies your after-hours pricing automatically, communicating the callout fee and hourly rate to callers before confirming the booking. It contacts your on-call technician via SMS and phone with job details and location, and confirms to the customer when the technician is on the way with an estimated arrival time. If the on-call tech is unavailable, it works through your backup roster. The caller never knows they are speaking to an AI, and you never miss a $350 after-hours callout.

The AI captures the requirements for master key system enquiries: number of doors, number of key groups (departments, floors, tenants), hierarchy level (master, sub-master, change key), and whether restricted key profiles are required. For standard commercial setups, it provides an indicative per-door price range based on your pricing templates. Complex or high-security systems are flagged for a site survey, which the AI schedules with the property manager. It also handles rekey requests for existing master key systems, capturing the current key profile and required changes.

This is a critical concern for locksmiths, and the AI handles it with care. For residential lockouts, it asks callers to confirm the property address, their name, and whether they can provide identification on arrival. For vehicle lockouts, it requests the registration number and asks if they have the vehicle registration papers or can show identification matching the registered owner. The AI clearly communicates that the technician will verify identity on site before commencing work, as is standard practice. Any calls where the situation seems suspicious, such as requests to open a property at unusual hours without clear explanation, are flagged for your personal review.

Yes. The AI integrates with common field service management tools to check technician availability and location in real time. When an emergency call comes in, it identifies the nearest available technician and routes the job accordingly, providing the customer with an accurate ETA based on actual distance rather than a generic timeframe. Job details, customer contact information, and location are pushed directly to the assigned technician via your dispatch system or SMS. After the job, the technician can update the status, and the AI sends a completion confirmation and invoice to the customer.