The AI Receptionist Built for Tradies

It is software that answers your business phone, holds a real conversation with the caller, and does the work a good front-desk person would — takes the details, works out how urgent the job is, quotes standard work from your price list, and books it into your calendar or job software. The difference from a human receptionist is that it answers every call at once, never takes a lunch break or a sick day, works nights and weekends at no extra cost, and costs a flat monthly fee instead of a wage. The difference from voicemail is that a booking exists at the end of the call, not a message you have to chase after knock-off.

It holds a natural, back-and-forth conversation rather than reading a rigid menu — callers can explain their problem in their own words and it responds to what they actually said. It answers in your business name, uses your terminology, and follows your rules about what to quote, what to escalate and what to book. It will not pretend to be a specific human, because that is a trick that backfires the moment a customer asks a question it was told to dodge. The honest framing works better anyway: people are far more forgiving of an AI that books their job at 9pm than of a voicemail that never calls back. Ring our own line on the number below and judge it for yourself before your customers do.

You set the rules during setup, and the AI applies them on every call. It asks the right follow-up questions to gauge urgency — a burst pipe, a dead switchboard, no air-con in a heatwave and a gas smell all get treated as genuine emergencies, while a dripping tap or a quote request gets booked as standard work. For a real emergency it sends you an immediate SMS with the address and the fault and can ring your mobile directly; for everything else it books the next available slot and lets your day run uninterrupted. You decide where the line sits for your trade.

It books. That is the whole point, and it is what separates an AI receptionist from a message-taking answering service. It checks your availability, offers real time slots, factors travel time between suburbs so it does not overbook your day, and writes the confirmed job straight into ServiceM8, Tradify, Fergus, simPRO, AroFlo, Google Calendar or Outlook. The customer gets a confirmation, you get a job in your schedule, and nobody has to re-key anything at the end of the day. Message-taking is the fallback for calls that genuinely need your judgement, not the default.

Flat monthly plans, no per-call metering: $199, $449 and $899 a month, all AUD and GST inclusive. The $199 Solo Tradie plan covers up to 100 calls a month, the $449 Growing Team plan lifts that to 500 and adds the full quoting and booking workflow, and the $899 Trade Business plan is unlimited lines and calls for multi-van operations. Setup is done for you and there is no lock-in. Because the price does not move with call volume, a big advertising month or a busy season does not blow the bill out the way a per-call answering service does.

You keep your existing number — nothing changes for your customers. Setup usually takes about fifteen minutes of your time: you tell us your services, pricing, hours, service area and emergency protocol, we connect your job software and calendar, and you switch on call forwarding with your phone provider. You choose whether the AI takes every call, only the ones you miss (overflow), or only after-hours. From there it is answering, and you can adjust the rules any time as your business changes.